Refund policy

We have a 30-day return policy for damaged goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must have something wrong with it. We produce your items for you when you order them, so unfortunately we cannot accept returns for items that you do not like or that do not fit. Make sure to check our sizing guide https://www.nannale.com/pages/size-guide before you buy your items!

To start a return, you can contact us at hello@nannale.com and we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at hello@nannale.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We cannot exchange items for others unless there is something wrong with the one you ordered. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.